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Deleting Your Data at Digiphile

Last updated: August 19, 2026

This page explains how to remove data we hold about you. There are three separate things you might want to do, and they are not the same: disconnect a single social account, delete your whole Digiphile account, or ask us to delete your personal data by email. All three are described below.

If you only want to know what we collect and why, that is in our Privacy Policy.

1. Disconnect a social account

If you joined the Digiphile Creator Program and connected an Instagram, TikTok or YouTube account, you can disconnect it at any time. You do not need to contact us and you do not need to leave the program.

  1. Sign in to your Digiphile account at digiphile.co.
  2. Open Creator Program from the menu under your profile picture. That is your creator profile page. The menu item is there while the Creator Program is open. If you do not see it, email us and we will disconnect the account for you.
  3. Find the Channels card. Every account you have connected is listed there with its handle and its follower count.
  4. Press Disconnect on the account you want to remove, then confirm.

What this deletes, immediately: the stored connection is deleted outright, not hidden or marked inactive. That includes the account id and handle, the link to your profile, your profile picture URL, your follower or subscriber count, the typical view count we worked out from your recent videos, the account creation date we recorded, and the encrypted access and refresh tokens we were given when you connected. We stop reading anything from that account from that moment.

Two things you should also know. First, a separate encrypted copy of the sign-in authorization is created while you are connecting an account. It is not used after that, it expires on its own, and it is erased automatically within 15 days. Second, if you have already submitted a creator application, that application keeps a snapshot of how the account looked at the time you applied, because it is the record behind our decision to approve or reject you. Disconnecting does not remove that snapshot. Email us if you want it removed as well, and we will handle it as a deletion request under section 3.

Removing our access on the platform too. Disconnecting removes the connection on our side, but it does not sign you out of the platform's own list of connected apps. If you want to revoke the permission at the source as well, you can do that in your platform settings:

2. Delete your Digiphile account

You can delete your whole account yourself. It is processed straight away and it cannot be undone. You do not need to disconnect your social accounts first: deleting your Digiphile account disconnects them for you and hands the permission back to the platform.

  1. Sign in and go to Settings, then the Security tab.
  2. Scroll to Delete Account at the bottom of the page.
  3. Press Delete Account, type delete to confirm, and confirm again.

This does the following:

  • Erases your identifying details from your account record: your name, your email address, your username, your billing address and your contact details are replaced with anonymous placeholders.
  • Removes your linked Steam account from your profile, including your Steam id, Steam username and Steam country.
  • Disconnects every social account you connected to the Creator Program, deletes the stored connection exactly as section 1 describes, and tells Instagram, TikTok or Google to revoke the permission you granted us, so Digiphile drops out of your connected-apps list on those platforms.
  • Clears your community profile: your display name, handle, headline and the social handles and charities you chose to show.
  • Deletes your sign-in credentials, so you can no longer sign in and the account cannot be recovered.
  • Removes you permanently from our mailing list.

Some records stay attached to the now-anonymized account rather than being erased. That includes your purchase and refund history, the keys you were issued, any Steam library information you had synced, and anything you posted in the community. Section 4 explains why we keep the commercial records. For anything else on that list, email us and we will remove it as a deletion request under section 3.

If you took part in the Creator Program, your creator profile and your applications are anonymized rather than deleted: your creator name, your bio, your payout preference and the handle and profile link on each application are removed, while the campaign records attached to them stay. Those records are what the program actually handed out and owes, they are not only about you, and what is left of them no longer identifies you.

Deleting your account does not cancel or refund purchases you have already made, and it does not recover keys you have already revealed.

3. Ask us to delete your data by email

If you cannot sign in, or you want something deleted that the controls above do not cover, email us at help@digiphile.co from the address on your account and tell us what you want removed.

We delete or anonymize the data within 30 days of the request, except where we are required to keep it. Complex requests can take up to 45 days, and we will tell you if that happens. We may need to verify your identity before we act, which protects you from someone else deleting your account.

You can also write to us: Digiphile Privacy Department, 11060 Adoree St, Norwalk, CA 90650, United States.

4. What we keep, and why

After a deletion we keep a limited amount of information where the law requires it or where we have a legitimate reason we cannot meet any other way:

  • Transaction and tax records. Purchase, refund and payout records are kept for 7 years for tax and accounting compliance.
  • Fraud prevention. Enough information to stop a banned or fraudulent account being recreated, and to protect other customers.
  • Open disputes and legal claims. Anything needed to establish, exercise or defend a legal claim, including support correspondence about an open matter, until it is resolved.
  • Aggregated and anonymized data. Statistics that no longer identify you, such as total collection sales or total views in a campaign, may be kept indefinitely.
  • Server logs. Security logs are kept for 90 days and then removed on a rolling basis.

Full retention periods are in section 7 of our Privacy Policy, and your rights over your data are in section 8.

5. Questions

Email help@digiphile.co. We aim to respond to privacy requests within 30 days. If you are not satisfied with our response you can complain to your local data protection authority.

More about the Creator Program and what connecting an account does is on the Creator Program page.