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Privacy Policy

Last updated: February 19, 2026

Quick Summary: We collect information to provide and improve our services. We never sell your personal data. You have full control over your information and can request deletion at any time. We use industry-standard security to protect your data.

1. Introduction

Digiphile ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, share, retain, and safeguard your information when you use our website, services, and platform (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"). Where required, processing is based on your explicit consent or another lawful basis described below.

We reserve the right to make changes to this Privacy Policy at any time at our sole discretion. For material changes, we may notify you as required by applicable law. Where changes materially affect how we process personal data, we will obtain consent again where required by law.

2. Information We Collect

2.1 Information You Provide Directly

The type of personal information we collect about you depends on how you interact with the Service and the requirements of applicable law. The following are circumstances where we collect information you provide and the type of information that may be collected:

  • Create an Account: Username, email address, password, date of birth, country of residence
  • Complete Your Profile: Avatar, bio, gaming preferences, favorite genres, platform accounts (Steam ID, etc.)
  • Make Purchases: Billing name, billing address, payment method details (processed by secure third parties)
  • Contact Support: Name, email, description of issue, any attachments you provide
  • Participate in Community: Forum posts, reviews, ratings, comments, direct messages
  • Enter Promotions: Contact information, survey responses, competition entries
  • Subscribe to Newsletter: Email address, content preferences

2.2 Information Collected Automatically

When you use our Service, we automatically collect information about how you interact with the Service which may include the following:

  • Device Information: IP address, browser type, operating system, device identifiers, mobile network information
  • Usage Data: Pages visited, time spent, click patterns, search queries, purchase history, wishlist items
  • Cookies and Tracking: Session cookies, persistent cookies, web beacons, pixel tags
  • Log Data: Access times, referring website addresses, browser language, crash reports
  • Location Information: Approximate location based on IP address for regional pricing and content
  • Game Activity: Games owned, playtime, achievements (when linked accounts permit)

We may combine automatically collected information with other information we obtain about you to improve accuracy and completeness of our data.

2.3 Information from Third Parties

We may receive information from third parties such as the following:

  • Gaming Platform: Steam
  • Payment Processors: Transaction confirmations, fraud prevention data
  • Analytics Providers: Demographic data, interest categories
  • Marketing Partners: Campaign effectiveness, referral sources
  • Public Databases: For age verification and fraud prevention

Please note that this Privacy Policy does not cover the practices of third parties, including those that may disclose information to us. We may receive additional information from partners for fraud prevention, account linking, marketing attribution, and analytics.

3. How We Use Your Information

We process your personal information to provide you the best experience possible through our Service. We also process your information where the processing is necessary for the establishment, exercise or defense of legal rights. We may use collected information for the following purposes:

3.1 Service Provision and Improvement

  • To provide our Services
  • To perform our obligations under the Terms of Service
  • Process transactions and deliver purchased products
  • Maintain and improve our Service functionality
  • Personalize your experience and recommendations
  • Provide customer support and respond to inquiries
  • Send service-related notifications and updates
  • Manage your account and preferences

3.2 Safety and Security

  • Detect and prevent fraud, abuse, and illegal activities
  • Verify identity and age requirements
  • Enforce our Terms of Service and policies
  • Protect the rights and safety of users and third parties
  • Maintain the security and integrity of our systems

3.3 Communication and Marketing

  • Send promotional emails about new products, sales, and events (with consent)
  • Deliver targeted advertisements based on your interests
  • Conduct surveys and collect feedback
  • Notify you about changes to our Service or policies
  • Send push notifications (with your permission)

3.4 Legal and Compliance

  • Comply with legal obligations and regulations
  • Respond to legal requests and court orders
  • Establish, exercise, or defend legal claims
  • Comply with tax and financial reporting requirements

3.5 Analytics and Research

  • Analyze usage patterns and trends
  • Measure marketing campaign effectiveness
  • Conduct market research and user studies
  • Develop new features and services
  • Create aggregated and anonymized statistics and share them externally without identifying users
  • With third-party tools to enrich your data and predict preferences

3.5 Data Use Chart (GDPR)

PurposeData CategoriesLegal Basis
Account creation & service deliveryAccount, profile, usage dataContract (Art. 6(1)(b))
Payments & BillingTransaction dataContract / Legal obligation
Customer supportContact data, communicationsLegitimate interests
Security & Fraud PreventionDevice, log, transaction dataConsent
Analytics (non-essential)Usage, cookie dataConsent
Marketing communicationsContact dataConsent
Legal complianceIdentity, transaction dataLegitimate interests

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

4.1 Service Providers

We share information with trusted third-party service providers. To the extent reasonably possible, we maintain written data processing agreements with our service providers.pos). These trusted third-party service providers may process your information across multiple jurisdictions and who assist us in:

  • Payment processing (Stripe, PayPal, cryptocurrency processors)
  • Email delivery (SendGrid, Mailchimp)
  • Cloud storage and hosting (AWS, Google Cloud)
  • Customer support (Zendesk, Intercom)
  • Analytics (Google Analytics, Mixpanel)
  • Content delivery networks (Cloudflare)
  • Fraud prevention and security services

4.2 Business Partners

  • Game developers and publishers (for key activation and support)
  • Platform providers (Steam) for integration

4.3 Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws and regulations
  • Respond to subpoenas, court orders, or legal process
  • Cooperate with law enforcement agencies
  • Protect our rights, property, or safety
  • Prevent fraud or cybersecurity threats

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Service of any change in ownership. Your information may be transferred without prior notice where legally permissible.

4.5 With Your Consent

We may share your information for other purposes with your express consent.

4.6 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot identify you with third parties for marketing, research, or other purposes. We may create aggregated datasets for analytics, retained indefinitely.

5. Cookies and Tracking Technologies

5.1 What are Cookies?

Cookies are data that may be stored in the browser you use to access our Service. Your browser or device holds these cookies and makes them available every time you visit a site again so that it can recognize you and remember important information about you. The types of information typically collected by cookies include information relating to your use of the Service, your device’s IP address and browser type, how you arrived on one of the Services, your name, and email address if you are logging in, etc.

5.2 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, authentication, and security
  • Performance Cookies: Help us understand how visitors interact with our Service
  • Functionality Cookies: Remember your preferences and personalization settings
  • Marketing Cookies: Track your activity to deliver relevant advertisements
  • Analytics Cookies: Collect anonymous data about site usage and performance
  • Social Media Cookies: Enable social media features and sharing

5.3 Third-Party Cookies

Third parties may place cookies on your device for advertising, analytics, and other purposes. These include:

  • Google Analytics and Google Ads
  • Facebook Pixel
  • Twitter Analytics
  • YouTube embeds
  • Payment processor cookies

5.4 Managing Cookies

You can control cookies through:

  • Our cookie consent banner and preference center
  • Your browser settings (may impact Service functionality)
  • Third-party opt-out tools (e.g., Google Ad Settings, Facebook Ad Preferences)
  • Industry opt-out platforms (e.g., NAI, DAA, EDAA)

For users located in the EU/EEA/UK, non-essential cookies (including analytics, marketing, and social media cookies) are used only after you provide explicit opt-in consent.

5.5 Do Not Track

We currently do not respond to Do Not Track (DNT) browser signals. However, you can use our cookie preferences to control tracking.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unlawful destruction, loss alteration, misuse, or unauthorized access while in our possession. If you have any reason to believe that your data with us has been compromised (for example, there has been unauthorized access to your account), please contact us. The following are data security measures that we take:

6.1 Security Measures

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password requirements and hashing (bcrypt)
  • Two-factor authentication options
  • Regular security audits and penetration testing
  • Access controls and employee training
  • PCI DSS compliance for payment processing
  • Incident response and breach notification procedures
  • Regular backups and disaster recovery plans

6.2 Your Security Responsibilities

You can help protect your account by:

  • Using a strong, unique password
  • Enabling two-factor authentication
  • Keeping your login credentials confidential
  • Logging out from shared devices
  • Promptly reporting suspicious activity

6.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours after internally verifying the breach via email and provide information about the incident and steps to protect yourself. You acknowledge that transmission of data over the internet carries inherent risks for which we do not accept responsibility.

7. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

7.1 Retention Periods

  • Account Information: Duration of account plus 30 days after deletion
  • Transaction Records: 7 years for tax and legal compliance
  • Customer Support: 3 years from last interaction
  • Marketing Communications: Until you unsubscribe plus 30 days
  • Cookie Data: Up to 13 months or until deleted
  • Server Logs: 90 days for security analysis
  • User Content: Until deleted by user or account termination

7.2 Deletion Requests

You can request deletion of your personal information at any time. We will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes. We may retain data longer for fraud prevention, disputes, or analytics. Aggregated or de-identified data may be retained indefinitely.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Universal Rights

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw Consent: Revoke previously given consent

8.2 GDPR Rights (EU/EEA/UK Residents)

If you are located in the EU/EEA/UK, you have the right to:

  • Object to processing based on legitimate interests at any time
  • Object to processing for direct marketing
  • Withdraw consent without affecting prior processing
  • Right to restrict processing
  • Right not to be subject to automated decision-making
  • Right to lodge a complaint with supervisory authorities

8.3 CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to know if information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights
  • Right to authorized agent representation

8.4 Additional State Rights

Residents of Virginia, Colorado, Connecticut, and Utah have similar rights under their respective privacy laws.

8.5 How to Exercise Your Rights

To exercise any of these rights, please email us at help@digiphile.co

We will respond to your request within 30 days (or 45 days for complex requests). Some rights may not apply depending on jurisdiction. We may deny requests where legally permitted (fraud prevention, compliance, or business needs). We may require additional identity verification before processing requests.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. By using the Service, you consent to transfers to countries with different privacy protections.

9.1 Transfer Mechanisms

We ensure appropriate safeguards when required by law through:

  • Standard Contractual Clauses approved by the European Commission
  • Data Processing Agreements with service providers
  • Your explicit consent for specific transfers as determined by Digiphile

9.2 Data Localization

Where required by law, we store and process data locally in your jurisdiction. Where personal data is transferred outside the EU/EEA/UK, we rely primarily on Standard Contractual Clauses approved by the European Commission and conduct transfer risk assessments in accordance with applicable law.

10. Children’s Privacy

We do not target children for the use of our services, especially those under age for digital consent in your jurisdiction. We reserve the right to remove a user’s account at any time, when necessary, if we discover that a user is under the required age limit for the service. If you have reason to believe we have collected personal information from someone under the age of digital consent, please report it to us at help@digiphile.co so we can take appropriate steps to rectify this.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, games, and services. We are not responsible for the privacy practices of these third parties.

11.1 External Links

When you click on external links, you leave our Service and are subject to the third party's privacy policy. We encourage you to review their policies before providing personal information.

11.2 Integrated Services

Some third-party services are integrated into our platform (e.g., Steam login, payment processors). These integrations are governed by both our Privacy Policy and the third party's policies. The applicability of our Privacy Policy and the third party’s policy is dependent on which party is processing the data.

11.3 User-Generated Links

Users may post links in forums or reviews. We are not responsible for the content or privacy practices of linked sites.

12. Marketing and Communications

12.1 Marketing Preferences

You can manage your communication preferences through:

  • Account settings dashboard
  • Unsubscribe links in emails
  • Reply STOP to SMS messages
  • Browser push notification settings
  • Mobile app notification settings

12.2 Types of Communications

  • Transactional: Purchase confirmations, account updates (cannot opt-out)
  • Promotional: Sales, new products, events (opt-in/opt-out)
  • Newsletter: Weekly/monthly updates (opt-in/opt-out)
  • Recommendations: Personalized game suggestions (opt-in/opt-out)
  • Community: Forum replies, friend requests (customizable)

12.3 Advertising

We may display targeted advertisements based on your interests (we may use your browsing and purchase history to tailor marketing and may share limited data with advertising networks). You can opt-out of personalized advertising through:

  • Your account privacy settings
  • Google Ad Settings
  • Facebook Ad Preferences
  • Industry opt-out tools (NAI, DAA)

13. Legal Basis for Processing (GDPR)

For users in the EU/EEA/UK, we process personal data based on the following legal grounds:

13.1 Contract Performance

  • Account creation and management
  • Processing purchases and deliveries
  • Providing customer support
  • Sending transactional communications

13.2 Legitimate Interests

  • Improving our Service and user experience
  • Fraud prevention and security
  • Direct marketing (with opt-out rights)
  • Analytics and research

13.3 Consent

  • Marketing communications
  • Cookies and tracking technologies
  • Processing sensitive data
  • Third-party data sharing

13.4 Legal Obligations

  • Tax and financial reporting
  • Law enforcement requests
  • Court orders and legal proceedings
  • Regulatory compliance

14. Automated Decision-Making

Where automated decision-making is used, we provide meaningful information about the logic involved and the potential consequences. No decisions producing legal or similarly significant effects are based solely on automated processing unless permitted by law.

We use automated systems for certain decisions that may affect you:

14.1 Types of Automated Decisions

  • Fraud detection and prevention
  • Content recommendations
  • Pricing and promotional offers
  • Account security measures

14.2 Your Rights

You have the right to:

  • Request human review of automated decisions
  • Express your point of view
  • Contest the decision
  • Opt-out of profiling for marketing

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors in our sole and absolute discretion.

15.1 Notification of Changes

We will notify you of material changes to this Privacy Policy by any of the following methods:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications
  • Update to the "Last updated" date

15.2 Review Period

For material changes, we will provide at least 30 days' notice before the changes take effect, unless required sooner by law. Continued use of the Service after changes constitutes acceptance.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Digiphile Privacy Team

Email:

Privacy Inquiries: help@digiphile.co

Data Requests: help@digiphile.co

General Support: help@digiphile.co

Mailing Address:

Digiphile Privacy Department

11060 Adoree St

Norwalk, CA 90650

United States

Data Protection Officer:

help@digiphile.co

Response Time:

We aim to respond to all privacy inquiries within 30 days

17. Supervisory Authorities

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority

18. Acknowledgment and Consent

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. You acknowledge that data may be processed in jurisdictions with different protections.

Your use of the Service does not constitute consent where consent is required under GDPR; consent is obtained separately through clear affirmative action.

If you do not agree with this Privacy Policy, please do not use our Service.